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Customer Service Perspective - Sample
Reports
The Customer Service Prospective Assessment
Software will produce three types of reports. To help you better
understand how The Profile can help your business, we have provided
you with Sample Reports for you to view or print.
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The CSP Placement Report download sample |
Has a Job Match Percentage that tells you how well job candidate's
measure up to your customer service standards and the degree of
alignment between their customer service perspective and the
specific expectations of your company.
The placement report also has "Considerations for Interviewing." Whenever a job candidate's score misses your customized Job Match Pattern, his or her report suggests interview questions to stimulate conversation regarding the issue in question. This usually results in a better understanding of the company's customer service position and effectively communicates the company's expectations and policies. |
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The CSP Coaching Report download sample |
Identifies the areas where individualized training and coaching will effectively instill the customer service attitudes you want in all of your employees. |
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The CSP Individual Report download sample |
Helps employees increase their awareness of their customer service skills or lack thereof. It is a tool to help them become better employees and deliver the kind of customer service that contributes to the success of your business. |
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Return to Customer Service Perspective For more information about our products, please contact us! If you don't have a PDF viewer, download Adobe. |
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